Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tufanindustries.com’s relationship with you in relation to this website. The term ‘ Tufanindustries.com’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is
Tufanindustries.com
C/oTUFAN INDUSTRIES
Dharsa Govt.Colony,PO-GIP Colony.
Jagacha – Howrah,
West Bengal -711 112 , India.

The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of or licensed to the operator acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Tufanindustries.com ‘s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

Return policy :
Tufanindustries.com believes in satisfying every customers in nook and corner of the areas, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 48 hours of placing an order.
• There is no cancellation of orders placed under the Same Day Delivery category.

Return & Refund Policy:
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number @ 03326570706

The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
• Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
• Products/Items should be UNUSED.
• Products should be returned in their original packaging along with the original price tags, labels and invoices.
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Refunds:
We will process the refund after receipt of the product by Tufanindustries.com or its business partner. Refund will be processed based on the mode of payment of the order
• Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
• Orders paid by net banking accounts will be credited back to bank account.
• For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.

Shipping policy :
Tufanindustries.com is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 45 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).
• Tufanindustries.com is in no way responsible for any damage to the order while in transit to the buyer.
• While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
• Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
• For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 45 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
• For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.

Cancellation & return policy :
Tufanindustries.com believes in satisfying every customers in nook and corner of the areas, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 72 hours of placing an order.
• There is no cancellation of orders placed under the Same Day Delivery category.

Return & Refund Policy:
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number @ 033 26570706

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for return:
• Please notify us of receipt of a Damaged / Defective product within maximum 72 hours of delivery.
• Products/Items should be UNUSED.
• Products should be returned in their original packaging along with the original price tags, labels and invoices.
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

Refunds:
We will process the refund after receipt of the product by Tufanindustries.com or its business partner. Refund will be processed based on the mode of payment of the order
• Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
• Orders paid by net banking accounts will be credited back to bank account.
• For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.